At Cefinn, we are committed to ensuring your complete satisfaction with every purchase. Our returns and exchanges policy reflects the same sophistication and attention to detail that defines our clothing collections.

Return & Exchange Timeframe

We gladly accept returns and exchanges for eligible items within 15 days of your receipt of the order. All returned items must be in their original condition: unworn, unwashed, with original tags attached, and in the original packaging.

Non-Returnable Items

To maintain the quality and integrity of our collections, the following items are final sale and cannot be returned or exchanged:

  • Sleeveless Knits (due to intimate nature of the product)
  • Occasionwear marked as final sale
  • Signature Edits limited edition pieces
  • Items from The Holiday Shop and Wedding Guest Looks purchased during special promotions
  • Any item without its original tags or showing signs of wear

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Please email our customer service team at [email protected] with the following information using the template below. We will respond within 24-48 hours with your return authorization and shipping instructions.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Full Name:
Order Number:
Date of Purchase:
Items to Return/Exchange (including product names and sizes):
Reason for Return/Exchange:
Preferred Resolution: (Refund / Exchange for [specific item and size])
Contact Phone Number:

Step 2: Package Your Items

Once you receive return authorization, carefully package your items in their original packaging if possible. Include a copy of your packing slip or order confirmation.

Step 3: Ship Your Return

Ship your return using a trackable shipping method to the address provided in your return authorization. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Note: We recommend keeping your tracking number until your return is processed. Cefinn is not responsible for returns lost in transit.

Refund Processing

Timeline

Once we receive and inspect your return, we will process your refund within 5-7 business days. Please allow additional time for the refund to appear in your account, depending on your financial institution.

Refund Method

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to appear in your PayPal account

Original shipping fees are non-refundable, except in cases of incorrect or defective items shipped by Cefinn.

Exchanges

For exchanges, we will ship your requested item once we receive and process your return. If the exchanged item is of higher value, you will be charged the difference. If it is of lower value, we will refund the difference to your original payment method.

International Returns

For our global customers (excluding certain remote areas and select Asian regions), international return shipping costs are the responsibility of the customer. Customs duties and taxes for returned items are non-refundable.

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll ensure your experience remains as refined as our collections.

Cefinn Clothing Store
5843 West McLellan Road
Glendale, US 85301

Thank you for choosing Cefinn. We appreciate the opportunity to serve you and are committed to ensuring your complete satisfaction with our sophisticated collections.