Product Information

What types of clothing does Cefinn specialize in?
Cefinn offers sophisticated collections designed for the modern woman, including Blouses & Shirts, Dresses, Knitwear, Tailoring & Suits, Workwear, and Occasionwear. Our pieces seamlessly transition from professional settings to special events, emphasizing both style and practicality.
How would you describe the Cefinn style?
Our aesthetic combines timeless elegance with contemporary sophistication. We focus on quality craftsmanship, refined silhouettes, and versatile pieces that work harmoniously within a modern wardrobe. The collections are designed for women who value both confidence and comfort in their daily lives.
Do you offer matching sets or coordinated pieces?
Yes, we feature dedicated “Co-ords & Matching Sets” collections that allow for effortless styling. These coordinated pieces are designed to work together perfectly while also being versatile enough to mix and match with other items in your wardrobe.

Shipping & Delivery

Where does Cefinn ship?
We offer global delivery service to most locations worldwide. Please note that we cannot ship to select remote areas in Asia and certain other locations. If you have specific questions about delivery to your region, please contact our customer service team.
What shipping options are available?
We offer two shipping methods:
• Standard Shipping ($12.95): Utilizing premium carriers DHL or FedEx for reliable, trackable delivery within 10-15 business days after dispatch.
• Free Shipping: Available on orders over $50, delivered via EMS postal service within 15-25 business days after dispatch.
How long does order processing take?
Orders are typically processed within 1-2 business days before dispatch. You will receive tracking information once your order has been shipped.
Can I track my order?
Yes, both shipping methods provide tracking capabilities. For Standard Shipping via DHL or FedEx, you’ll receive detailed tracking information. For Free Shipping via EMS, tracking is also available though may have fewer updates.

Returns & Exchanges

What is your return policy?
We offer a straightforward 15-day return policy from the date you receive your items. If anything doesn’t meet your expectations, we’re here to help ensure your satisfaction with our quality and fit.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate a return. We’ll guide you through the process and provide return instructions.
What condition must items be in for returns?
Items must be returned in their original condition with all tags attached and in the original packaging. We carefully inspect all returns to maintain our quality standards.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We utilize industry-standard encryption and security measures to protect your payment information. All transactions are processed through secure payment gateways.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy a more personalized shopping experience.

International Orders

Are there any additional fees for international orders?
Your order total includes the product price and shipping fee. Please note that some countries may charge import duties, taxes, or customs fees which are the responsibility of the recipient and are not included in your order total.
Do you offer currency conversion?
All prices are listed in US dollars. Your payment provider will handle currency conversion based on their current exchange rates if you’re paying with a different currency.
What if my country has specific import regulations?
We recommend checking your country’s import regulations before ordering. While we ensure compliance with international shipping requirements, some countries may have restrictions we cannot control.

Still have questions? Our customer service team understands that timely delivery and quality products are essential for building your perfect wardrobe.

Email: [email protected]
Store Address: 5843 West McLellan Road, Glendale, US 85301

We’re committed to making your shopping experience as refined and effortless as our clothing.